MEDIPOST TERMS AND CONDITIONS OF SALE
PAYMENT TERMS & GOODS SOLD
Payment accompanying an order is expected except for authorised credit account customers. Credit terms are strictly 30 days from the invoice date. Payment can be made to Medipost (UK) Ltd. by BACS payment or Credit/Debit/Visa Purchasing cards.
We reserve the right to charge interest on overdue balances.
All prices displayed are in pounds sterling and excluding VAT which will be added along with any delivery charges on completion of your order. This can be viewed in your shopping basket before you submit your order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner for the purpose of processing your order. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
Medipost aim for next clear working day delivery to orders within the UK (excluding Scottish Highlands, Ireland, Eire, and offshore islands), however this is subject to carrier terms and conditions.
For Scottish Highlands, Ireland, Eire, and offshore islands delivery is usually 2-3 working days.
Orders are processed on the day of receipt (received before 3pm) of order and subject to stock availability will be despatched the same day. Any shortages will be notified to the buyer. Whilst every effort will be made to ensure goods are delivered within the stated time, no liability can be accepted for any delays.
Certain items will be delivered direct from the manufacturer and are subject to their own lead times.
DAMAGED, MISSING, OR INCORRECT ORDERS
We want you to be absolutely satisfied with our products and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered on 01305 760750 or [email protected] including images of the packaging and product if possible so we can ascertain if damaged in transit.
We do everything we can to ensure your order arrives complete and in pristine condition. If you don’t receive all your products at once, check the delivery note for any shortages.
CARRIAGE – UK (Mainland)
A £5 fee is charged on orders under £100. FREE delivery for orders over £100
Surcharges apply for orders to Scottish Highlands, Ireland, Eire, and other offshore islands – please telephone for prices.
RETURNS, REFUNDS & CANCELLATIONS
How do I cancel an order?
If you choose to cancel an order that you have not yet received, please call our sales team on 01305 760750 or email [email protected] to arrange a refund or exchange. To speed up the process, please have your web order number to hand before calling.
Once we have received your request, we will contact you to process your cancellation.
Returns will be accepted for refund if they are unopened and in its original packaging, damaged or defaced packaging cannot be resold.
Should the parcel be on its way, refuse delivery and the parcel will be sent directly back to Medipost. Once this has been received back a refund can be processed.
Where can I return a product?
All returns are to be sent to:
Medipost (UK) Ltd, Unit 4 Oxford Court, Cambridge Road, Granby Industrial Estate, Weymouth, Dorset DT4 9GH
Please ensure you remove all original postage labels and package the parcel securely, any damaged/broken items returned due to packaging are not resalable and therefore cannot be refunded.
Claims and goods returned.
Any unwanted, faulty, damaged, or incorrect products can be returned within 48 hours of receipt of goods, or for non-delivery within 28 days of order date – otherwise no claim can be considered.
To return an item, please ensure it is well packed and returned, unused within 7 days of receipt. Please state the invoice number for all returned goods. In the interest of hygiene, we are unable to accept return of any items of a personal nature. This does not affect your statutory rights.
A handling charge may be levied for goods ordered in error.